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Terms & Conditions


The company Johnson Tools offer goods and services to you or your company (the customer), the suppliers reserves the right to alter the terms and conditions without notice to the customer with changed being applied to orders received or working practice from the date of any change.


Deliveries to UK mainland normally take between 24 – 72 hours depending on stock availability.

All deliveries must be signed for by the customer. Deliveries will not be left without a signature, the courier will leave a calling card with contact details of the local depot. It is the customer's responsibility to contact the courier to arrange a convenient delivery date. Should the delivery not be made the second time the goods will be returned to the supplier and an additional delivery charge will be made to re-dispatch the goods.


You will be able to return any unused goods within 7 days of purchase for a refund minus the delivery cost and a 10% restocking fee. The goods must be unused and in their original unopened packaging.

You must contact the supplier prior to a return to obtain an authorised returns number which must be enclosed with your details in the package. We recommend that you use a courier with a recorded delivery service for your protection as we cannot be held responsible for goods not received.

If you receive any items incorrectly you must contact the supplier within 3 working days to obtain an authorised returns number and we will arrange for them to be collected from you and the correct items delivered to you free of charge by return. Please check all orders before sending and make a copy of any emails and invoices for your own reference.

In the unlikely event that goods are delivered damaged or faulty you must contact the supplier within 3 working days to obtain an authorised returns number and we will arrange for the goods to be collected from you and a replacement sent upon receipt of the original faulty/damaged goods.


All claims for goods alleged to be defective must be made in writing to the company within 10 days of such defect becoming apparent accompanied with a proof of purchase. When notification is received the company may require the return of the goods or for the goods to be made available for inspection by the company and/or by its agents. Should the company be satisfied as to the alleged defects then it may at its option either replace the goods within a reasonable time, or credit the customer with the original price paid for the goods.

Prices and Descriptions:

The price payable for the goods ordered is the price shown on the web site at the time the supplier receives the customer's order plus any additional charges for carriage. Whilst every effort is made to ensure that the correct price is displayed on our web site errors can occur. If the supplier discovers an error has been made in the quoted price the customer will be contacted. The customer will then be given the option of cancelling the order or re-confirming the order at the correct price. If the supplier is unable to contact the customer the order will be treated as cancelled.

All prices displayed on our website are exclusive of vat. The suppliers reserve the right to change prices and details at any time without prior notice.

Whilst every effort is made to ensure pictures and details of products on this web site are correct, occasionally errors may occur. In this event corrections will be made to the site at the first possible instance.

Terms of Payment:

All good are supplied on a 30 day credit account, payment for good will be due 30 days from the end of the invoiced month. Failure to comply with the payment terms set out may result in the delayed delivery of future orders.

By placing an order via our web site you confirm that you have read, fully understand and agree with the terms set out.

Data Protection Act:

The information that you provide to us will be used for credit and security checks and will never be passed on to any third parties.

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